Service delivery plan
From Digipedia
| How useful is this article to you? 1 (not useful) - 5 (very useful) |
| Current average rating: 0 |
| Please login or create an account to rate this article |
Contents |
Overview
Service delivery is about how you present your content to users and how they are able to use and explore it. A detailed service delivery plan based on analysis of your target audience will ensure that the end product will be relevant and engaging and, together with adoption of appropriate standards and formats will allow maximum interaction with the content.
A range of elements will need to be thought through including:
- Look and feel of the interface
- Functionalilty (e.g. search and browse, Web 2.0 features, downloads)
- Formats of content (e.g. images, sound, text)
- Accessibility
- Interoperability
Sources of advice and guidance
The various Good practice guides available offer detailed advice and guidance on how to create and deliver the building blocks of a web-based service.
- Chapters 6 and 7 of the MINERVA guidelines cover publishing on the web and delivery formats. The MINERVA quality principles give an overview of the context within which a service should be delivered.
- The UKOLN Good practice guide sections on Handling and delivering digital resources and Web sites offer technical advice and guidance.
- The QA Focus briefing on Planning and end-user service offers guidance in areas such as the software environment, authentication, legal issues, and maintenance.
- The Canadian Heritage Information Network Tip Sheets provide a range of guidance on how to present online content effectively. Topics include Creating user-friendly web pages and Mobile technologies
Related Digipedia articles
Audience analysis and modelling
Further information
[[role::newcomer]] [[role::project manager]] [[role::technical support]] [[goal::developing]] [[goal::audience]] [[goal::designing]] [[goal::usability]] [[level::basic]] [[level::medium]]
